Precision President Randy Klann believes it is team effort, and that the team must be focused on the customer. “From our inception in 1998, we knew that we could do every bit as good a job as our competitors, but that to grow successfully, we would need to do more. We decided then that we would only hire people who we would be happy to have working in our own homes, people who would demonstrate courtesy and respect every time they met our customers. ”

That decision resulted in a company with a difference, a difference that has been recognized by consumers four years in a row with the Consumers Choice Award for Business Excellence.

In those four years, the company has doubled in size, and Precision’s premises, fleet and staff have increased accordingly.

What has remained the same is the commitment to be a team that delights its customers, and honours the trust put in it by insurance brokers, adjusters, and companies.

“Rob Alexander, John Buchanan, and Terri Punt manage departments within our company that employ what I believe to be the most efficient and friendly crews in our business. From emergency services, to contents restoration and reconstruction, our clients get the same dedication to service.”

“Every member of our company understands that when a consumer buys insurance, they are trusting that their broker or company will look after them when a pipe breaks or a fire destroys the kitchen.

The insurance profession in turn has a decision to make as to who they send out to help their client. We are honoured that so many trust our company with their
client’s needs,” General Manager David Sheppard said from Precision’s Delta offices.

So after four years of Consumers Choice Awards, what’s next for Precision?
“Keep doing what we’re doing, continue to earn the support of insurance professionals, and win the votes of their clients for next year’s award.”